HERE TO HELP

FREQUENTLY ASKED QUESTIONS

GENERAL
WHAT IS CHECK IN / CHECK OUT TIME?

Check in is 3pm / checkout is 12 noon.

IS THERE A RESORT FEE LIKE MANY OTHER HOTELS IN SAN FRANCISCO?

Yes, we have an Urban Amenity Fee for the amount of $29 (tax included) that is charged daily.
This fee includes:
• Free coffee and biscotti (daily in lobby, 7am - 10am)
• Free local craft beers, wine, and canned cocktails (daily in lobby, 4pm - 6pm)
• Welcome fortune cookie courtesy of the Golden Gate Fortune Cookie Factory (at check in)
• $5 voucher redeemable in our Grab & Go food area
• Use of fitness room featuring Peloton Bike
• High-speed WiFi internet access
• 10% discount at Café de la Presse and Amorino Gelato
• FloWater dispensers throughout property
• 2ndKitchen (app) room service from neighborhood restaurants
• Free local attractions map

DO YOU ALLOW SMOKING ON PROPERTY? IN THE ROOMS?

We are a 100% non-smoking hotel.

HOW MUCH DO YOU CHARGE FOR HIGH SPEED/WI-FI INTERNET ACCESS?

High-speed Wi-Fi is included in the room as part of the Urban Amenity Fee.

DO YOU HAVE A FITNESS CENTER? WHAT KIND OF EQUIPMENT DOES IT HAVE? WHAT ARE THE HOURS?

Open 24 hours, 7 days a week.  Equipment available includes, Paramount Functional Trainer, 2 Precor Elliptical Trainers, 1 Precor Treadmill, Precor Stretch Trainer, free weights, workout bench, and Pelaton.

DO YOU OFFER ROOM SERVICE? WHAT ARE THE HOURS?

Non Traditional Room Service is available through 2nd Kitchen.  Ordering is completed through a 3rd party App and will be delivered to your hotel room.  Delivery is guaranteed within 45 minutes or you can set a specific time as well.

DO YOU HAVE A BUSINESS CENTER?

The Study is a spacious, comfortable meeting space with an outdoor terrace and lots of natural light, available for reservation. Printing, fax, copy services are available 24-hours though the Front Desk for a nominal fee.

DO YOU HAVE A POOL?

No, we do not have a pool on property. Guests who wish to go for a swim should contact the concierge for local facilities.

TRANSPORTATION / DIRECTIONS
​HOW DO I GET TO THE HOTEL?

Please see our Neighborhood page.

DO YOU OFFER FREE SHUTTLE SERVICE FROM THE AIRPORT?

We do not offer a complimentary shuttle service. Please see our Neighborhood page or contact the concierge for transportation assistance.

WHAT ARE YOUR CROSS STREETS?

We are located on Grant Ave. and Bush St. in San Francisco.

DO YOU HAVE ONSITE PARKING? HOW MUCH IS PARKING? IS IT INCLUDED IN MY ROOM RATE?

There are various parking garages within walking distance of the Hotel Triton. We recommend The White House Garage, located just one block away. Guests may park  momentarily in our loading zone to check-in before taking their vehicle to the parking garage, where overnight parking is available for $39/night.

RESERVATIONS
​WILL YOUR ROOMS ALLOW ROLLAWAYS/CRIBS / PLAYARDS? IS THERE A CHARGE?

Some rooms accommodate rollaway beds, available for a $25 fee. Cribs are free of charge.

I BOOKED ON A WEBSITE OTHER THAN THE HOTEL WEBSITE AND I NEED TO MAKE A CHANGE TO MY RESERVATION. HOW DO I DO THIS?

You need to contact the channel through which you made your reservation.

WHAT IS YOUR CANCELLATION/DEPOSIT POLICY?

We require a credit card at the time of booking. You must cancel by 3:00 p.m. PST the day before to avoid a charge of one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.

WHAT IS THE MINIMUM AGE REQUIREMENT TO CHECK INTO THE ROOM?

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

IS MY ID/PASSPORT REQUIRED AT CHECK IN?

We do require presentation of a valid government-issued identification at the time of check-in.

DO YOU HAVE ACCESSIBLE ROOMS?

Yes, we have accessible rooms, with one Full bed or Two Double beds. These rooms include modified showers with bars, enlarged doorways and lowered handles/shelves.

DO YOU HAVE AN EARLY DEPARTURE FEE?

Yes, an early departure fee in an amount of up to one night's room and tax may apply, based on availability.

RESTAURANT
WHAT ARE THE HOURS OF THE RESTAURANT/BAR/LOUNGE

Hours for dining in Café de la Presse are:
​Tuesday – Saturday – 11:30AM – 6:30PM
Sunday – 11:30AM – 4:30PM
Closed on Mondays

Hours for Amorino Gelato are:
Monday to Sunday – Noon to 6PM

The Grab & Go pantry in the lobby is open 24/7.

ACCOUNTING
I HAVE QUESTIONS ABOUT MY BILL. WHO DO I CALL?

You may contact the hotel at 1 (415) 394-0500 and ask for the accounting department.

WHAT FORMS OF PAYMENT ARE ACCEPTED TO PAY FOR MY ROOM?

We accept all major credit cards. When you check in to the hotel, we will authorize the full room and tax total, plus $50 per day for any incurred incidental charges. If you are using a debit card, this hold will be released from your account within 7 - 10 days after checkout, depending on your bank’s policies and procedures. We do not accept checks. We require a major credit card and matching I.D. for payment at check in.

pets
ARE PETS ALLOWED? ARE THERE RESTRICTIONS FOR WEIGHT, HEIGHT OR TYPES?

Yes, we are a pet-friendly hotel and pets stay free.  We do not have any weight or breed restrictions and do not require a separate pet deposit.

DO YOU HAVE PET-FREE ROOMS FOR THOSE WITH ALLERGIES?

Yes, we have designated pet-free floors.

WHAT AMENITIES DO YOU PROVIDE FOR PETS?

We offer dog bowls for our four legged friends, and well as, doggy bags for easy clean up on walks.

ARE THERE ANY NEARBY PARKS?

Yes, St. Mary's Park (Grant Ave + California), Huntington Park (Nobb Hill), Yerba Buena Gardens and Sue Bierman Park (Embarcadero) are a few of our favorites. Off leash areas are available - please click here for additional information.

DO YOU HAVE PET SITTING OR DOG WALKING SERVICES?

We do not provide pet sitting or dog walking services on property; however, we have recommendations for outside parties that charge for this service.

ARE THERE ANY RESTAURANT OR BARS THAT ARE DOG FRIENDLY IN THE AREA?

Tony's Napoletana Pizza (North Beach), Skool (SOMA), Restaurants in Belden Place with outdoor areas, include Plouf and B44 (FIDI) and Delarosa (SOMA) are a few of the restaurants with outside space.  If you are looking for bars in the area to bring your pooch, check out Bloodhound (SOMA) or Atlas Tap Room (SOMA).

CONCIERGE
I WANT FLOWERS, CHOCOLATES, CHAMPAGNE, GIFTS SENT TO THE ROOM. HOW DO I DO THIS?

Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 1 (415) 394-0500.

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